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FAQ's

Get to know how we work and how we can help you.

What does KMB & Co. help with?

KMB & Co. helps Australian businesses create websites and digital marketing that feel clear, calm and effective. We design and refresh websites, connect them with your social presence, shape your marketing strategy and write friendly, on-brand copy for your key pages.

Where are you based and who do you work with?

We’re based in Australia and work with businesses in Melbourne, regional Victoria and across Australia. Most projects can be done online, so as long as we can chat by video, phone or email, we can support you wherever you’re located.

What kinds of businesses do you work best with?

We work particularly well with small and medium businesses that care about how they show up online but don’t have the time or desire to handle everything themselves. This includes service-based businesses, beauty and wellness studios, retailers, trades and professional services.

Which website platforms do you use?

We commonly work with WordPress, Shopify, Wix and Squarespace. Each has its strengths, and we’ll recommend a platform based on your type of business, how often your site will change and how hands-on you’d like to be.

Can you improve my current website instead of building a new one?

Yes, absolutely. If your current website has a solid base, we can refresh the design, tidy the structure, update the copywriting and improve mobile usability without needing to rebuild from scratch. We’ll take a look first and let you know which option will give you the best value.

How will you help my website show up better in Google and AI tools?

We focus on the questions your customers actually ask and the language they naturally use. Then we structure your pages, headings and content around those questions, while clearly stating what you do and where you operate. This helps both search engines and AI tools understand when you’re a good match for someone’s query.

Do you offer ongoing support after my website goes live?

Yes, we can continue to support you with updates, small improvements and content tweaks. Some clients like a regular check-in, others reach out as needed – we’ll find a rhythm that suits your business and budget.

How much does a new website or refresh cost?

Costs depend on things like the size of your site, the platform we use, how much content we’re creating and whether we’re starting from scratch or refreshing what you already have. After a chat about your goals and budget, we’ll put together a clear, no-surprises quote so you know exactly what’s included.

How long will my project take?

Timelines vary depending on the scope of your project and how quickly content and feedback can be provided. As a guide, many small business websites take several weeks from our first chat to launch. We’ll give you an estimated timeline upfront and keep you updated along the way.

How do I get started?

The easiest way to begin is to book a friendly discovery call. We’ll talk through where you’re at now, what isn’t working and what you’d love your website and marketing to do for you. From there, we’ll suggest next steps and, if it’s a good fit, outline a proposal you can review in your own time.

More questions? No problem. Just click the button below to get in touch and we'll be happy to arrange a time to talk

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